Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Possible Additional Fees 

Incorrect Address:

It is our policy to always contact recipients to ensure the correct address has been provided. When the shipping address provided is wrong, there will be an “Incorrect Address” charge incurred. This will be reflected on a separate invoice and can range from $5 for Vancouver delivery to $15 for out-of-town delivery.

*Note: this does not apply if the recipient requests delivery to a different address (e.g. he prefers it to be sent to his office instead of his home).

 

Multiple Trips for Local Deliveries:

If the shipping company is unable to deliver your gift and multiple trips are made, there will be a $10.50 charge for each attempt.

*Note: this scenario is rare; however it does occur if the business hours of the recipient are non-standard working hours. Please advise us if you know that they keep non-standard hours.

 

Box Fee:

Because we do our utmost to ensure your gift arrives safely, we box and pack all out-of-town deliveries to protect them during shipping. There is consequently a $7.50 charge already included in your shipping cost to cover these materials.

 

Out-of-Town Residential Deliveries:

For out-of-town deliveries to a residence, there is a $2.50 “Residential Fee” charged by the delivery company. To avoid this fee, please provide a business address for the recipient if available.

 

Estimated Transit Time within Canada via Ground Courier

Province Major Centers Rural Address

BC/Alberta

1-2 days

2-4 days

Saskatchewan/Manitoba

2-3 days

3-5 days

Ontario / Quebec

3-5 days

5-7 days

Newfoundland

Nova Scotia

New Brunswick

Prince Edward Island

5-7 days

7-10 days

Yukon & Northwest

7-10 days

7-16 days

 

Returns & Exchanges

At Green & Green, we care about your satisfaction and we want you to be happy with your purchase.

Returns and exchanges are available on baskets at the request of the sender only, unless there are extenuating circumstances (e.g. allergies). Refunds will only be issued to the purchaser.

Due to Health Canada regulations, we cannot accept returns on food products. Please consider sharing or donating unwanted food baskets.

Damaged gifts will be replaced with no extra charge. Damage must be reported within 48 hours of delivery and the contents returned to Green & Green.

Merchandise must be returned by the recipient to:

Green & Green

1576 Rand Avenue

Vancouver, BC

V6P 3G2

Refunds are given only to the purchaser.

If you have any questions about our return policy, please contact us at 604-689-5027.